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Quality Overview ISO Certification Customer Satisfaction Survey  

IEI Customer Satisfaction Survey

IEI is committed to continual improvement by identifying opportunities to offer a better total value. To help us monitor ourselves, please give us your feedback by completing the following survey and submitting it. Your input will be received by Quality Systems and promptly processed for action with any neccessary customer follow up.


Customer Name:

Customer Phone Number:

Customer Email:

Program/Product Serviced:

Performance vs. Contract

How well does IEI understand your
requirements, priorities and business environment?

Exceeds
OK
Do Not Meet

Meeting of Schedule

How accurately and dependently does
IEI do the agreed upon work?

Exceeds
OK
Do Not Meet

Responsiveness and Reliability

How willing and able is IEI to adapt and
tailor services to your needs and processes?

Exceeds
OK
Do Not Meet

How willing and able is IEI to communicate
with you and provide support?

Exceeds
OK
Do Not Meet

Service

How competent and professional is IEI
to carry out the work?

Exceeds
OK
Do Not Meet

What is the likelyhood of using IEI's
services in the future?

Exceeds
OK
Do Not Meet

How does IEI compare to it's competition?

Exceeds
OK
Do Not Meet

Comments

Describe any value to enhance our competitiveness, areas of improvement, assistance needed and/or comments: